Our accreditations: Proud to be one of the best in the business

Two men carrying furniture out of a removals lorry

At Ballards, we strive to provide the very best service to our customers and always go above and beyond to make sure this happens. 

We understand that moving house is a stressful time. So, knowing that your removals company is reputable and trusted makes a big difference and gives you one less thing to worry about. 

Since starting up back in 1978, we have won several awards and accolades, as well as earning industry accreditations – so you know that your belongings are in safe hands when you choose us. 

BAR Accreditation

We’re proud to be a member of The British Association of Removers (BAR) and our membership has recently been renewed for another year.

This means that we’ve continued to make the grade to be a BAR member and will continue to uphold BAR’s approved Code of Practice, giving you peace of mind when selecting us as your removals partner. 

As we’re members, it also means that our customers have independent support in the unlikely event that something goes wrong during the moving process. 

BAR Self Storage

As well as being members of BAR, we’re also a member of The BAR Self-Storage Special Interest Group (SSSIG). 

This is a group of over 20 professional BAR UK companies with ownership or control of a self-storage facility, demonstrating a commitment to providing professional self-storage services. 

Similar to the BAR membership, our self-storage procedures are regularly audited to ensure we’re providing the best service and maintaining the standards needed to continue being a member of the SSSIG. 

The Furniture Ombudsman

We adhere to the British Association of Removers Alternative Dispute Resolution (ADR) Scheme, which is independently operated by The Furniture Ombudsman. 

The Furniture Ombudsman is an independent, not-for-profit, government-approved organisation which was set up to help resolve disputes and raise standards. 

By being part of the scheme, we choose to give our customers free access to the Ombudsman’s ADR service – without this, our customers might have to pay to use the Courts if anything were to go wrong with their move. 

Advanced Payment Guarantee

We have an Advanced Payment Guarantee accreditation, which acknowledges our commitment to fulfilling our agreements with clients to the highest standards. 

When you move house, it’s standard practice to pay for your removals in advance, but we do appreciate the concern this causes for some customers. As a part of the Advanced Payment Guarantee, our customers are able to recover all or part of the amount paid in advance in the extremely unlikely event that we’re unable to fulfil our contractual obligations.

Referenceline

Based on 1,396 reviews, we’re rated 9.7 out of 10 on Trading Standards backed review site, Referenceline, with 99% of reviewers recommending our services. 

One of our customers left a review which said: “Cannot thank these guys enough for their hard work and efficiency in what was a particularly involved move. Nothing was too much trouble for them and they worked tirelessly and relentlessly for the whole time. This was my second time using Ballards – the first time was so impressive I had no reservations in using them again.” 

Another said: “Lee and Connor were extremely helpful, polite and efficient. Their bright and cheerful disposition made a stressful event a good event for us. Thank you for the excellent service.”

Family Business Awards

We were successful at the Family Business Awards four years in a row between 2016 and 2019. 

In 2016 we won the Service Excellence Award, in 2017 and 2019 we won the Employer of the Year Award, and in 2018 our managing director, Matt, won the Director of the Year Award. 

Last year, Matt was also invited back to be a lead judge in the Employer of the Year category – after winning the award twice, it’s fair to say we know a thing or two about keeping workers happy! 

If you like the sound of our accolades and are moving house soon, we’d love for you to get in touch – we can provide you with a free, no-obligation quote and also conduct a pre-move survey. 

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We help people all over the country with their removals, storage and van hire needs. If you need any help at all please don't hesitate to get in touch.