Van Hire FAQs

If you’re hiring a van from us, there will no doubt be some things you need to know.

We’ve put some of our most frequently asked questions here, but please feel free to contact us if there’s anything we haven’t covered.


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Ballards Van Hire are continuing to follow current advice to prevent the spread of infection by following the advice of the World Health Organisation, the National Health Service and Public Health England.

Read about our Covid 19 Action Plan here.

Safety Measures In Place

We have carried out all appropriate risk assessments and have safe systems of work in place to ensure the safety of our customers and clients.

If you are planning to hire a van, bookings are now being taken subject to certain conditions being met, which we will discuss with you as part of the planning and quotation process.

Getting you on the road with our self drive van hire…

Where is Ballards van hire depot?

Ballards van hire is situated at Ballards Business Park, Markham Moor, just by the A1. Leave the A1 at the Markham Moor junction with the A57, follow the signs for Retford A638 and we're on London Road, just a short way down - you can't miss us! If using a sat nav use postcode DN22 0QX.

When can I collect my hire van?

Any time from 7am on the day of hire Monday to Friday and from 7am to 8am on Saturdays.

If you wish, you can collect the van between 5pm and 6pm the night before, for an additional £10 overnight hire charge.

When can I return my van?

The van hire office is open until 6pm Monday to Friday. Vans can be returned up to 9pm, although you need to make arrangements with us so that we can confirm we can safely accept the vehicle and end your liability under the hire contract.

What kinds of van do you offer?

We have Luton vans for hire at £100 per day Inc vat and insurance.

What do your hire prices include?

Standard daily hire rates include insurance and apply to drivers aged between 25 and 70 with a clean licence. A day’s hire can run from 7am up to 8pm, or later by arrangement. Prices include VAT.

Do you offer discounted rates for longer hire periods?

Yes, hire charges are discounted for weekly hire and we also have special weekend rates.

Will I be fully insured?

Yes. There is a standard excess of £1000, which can be reduced to £250 if you purchase our Collision Damage Waiver (CDW) insurance for an additional charge of £10 per day.

What terms and conditions apply?

You can see our Terms and Conditions here you’ll also receive a copy when you collect the van.

Do I need to pay a deposit?

No, although you will need to provide your credit/debit card details for us to hold on file until you return the vehicle.

Are there any age restrictions on hiring a van?

Drivers must be aged 25-70.

Do I need a special licence to drive a van?

You can drive all our vehicles with a full driving licence if you’ve held it for a minimum of 2 years.

What if I have endorsements/points on my licence?

Our standard insurance covers drivers with up to six penalty points. If you have more than that, please call the office.

I’m moving furniture and household effects, is there anything else I need?

All of our vans are fitted with tie rails so you can secure your items to the sides of the van. You might also want to take our house-moving extras package, which includes protective blankets, security ties and a sack barrow to help you to move larger items like washing machines, for only £20. If you need packing boxes, bubble wrap, tape, polythene sofa bags, mattress bags or garment carriers, we can supply those too, at competitive prices.

What do I need to bring with me?

You’ll need to bring your photocard driving licence along with another form of photo ID (such as a passport, bus pass, work ID card or library card), proof of address (utility bill or bank statement) and a DVLA Check Code.
To get your check code, visit the DVLA "View driving licence" page and follow the instructions on the site to produce a check code – this is case sensitive! You will need your Driving Licence number, National Insurance Number and Postcode.

Do you provide a one-way rental?

No – all vans will be collected from and returned to our Hire Depot in Tuxford, unless you use our collection and delivery service (see below).  

Collection and delivery service

If it’s easier for you, we can deliver your hire van to you and collect at the end of the hire period. Additional charges apply, depending on the distance from our hire depot.

Do you open at weekends and bank holidays?

We are open for van collections from 7am to 8am on Saturdays and vans can be returned on Sundays and bank holidays. You can hire a van over the weekend at our discounted weekend rates.

How can I pay?

Hire charge can be paid by debit or credit card.

Can I take the vehicle abroad?

No, you can’t take the vehicle outside mainland UK.

What is your fuel policy?

We’ll provide you with a full tank of diesel – please fill it back up before you return it to us.

There are some petrol stations nearby, if you’re coming from:

  • Retford and Worksop – Shell Station, on the A1 Northbound at Markham Moor
  • Ollerton – Tesco, Forest Road, New Ollerton
  • Newark – BP Service Station, Great North Road, Cromwell

happy customers

Our Coverage

Ballards Van Hire is easily accessible throughout Nottinghamshire and Lincolnshire.

Ballards Business Park, Old London Road, Markham Moor, Retford, Nottinghamshire, DN22 0TE
Call: 01777 854682
Sat Nav Postcode: DN22 0QX

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Office hours 8 am – 6 pm Mon-Fri.
Complete the form and we’ll get back to you within 30 mins, or outside of office hours, by 10 am the next working day.

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