Here at Ballards, we pride ourselves on giving the best possible customer service we can, for each and every valued client that trusts us with their move.
This was no exception when two of our excellent team members, Brad Leach and Will Barker, went above and beyond to ensure that a customer received exemplary service from the very start to the very end of their move.
The job involved a load and deliver from Nottingham to Bristol, featuring some tricky access throughout.
“Ballards sets the bar for excellence in the industry”
Here’s their fantastic feedback below – we thought it was too good not to share!
“I cannot speak highly enough of my experience with Ballards and the two extraordinary individuals, Bradley and Will, who make up their exceptional team. From the moment I engaged with them, I knew I was in the hands of true professionals who excel in customer experience and helpfulness.
“Ballards sets the bar for excellence in the industry – their dedication to providing a top notch service is evident. From the first consultation with Joe Ballard to the final delivery with Brad and Will, their commitment was unwavering. Their reputation for moving people with as little stress as possible precedes them.
“Bradley and Will are the epitome of expertise and customer-centricity. Their passion shines through in every interaction. They took the time to understand our requirements, ensuring that their recommendations aligned with our needs.
“Their attention to detail surpassed all expectations. Bradley and Will possess an uncanny ability to keep the client at ease at all times (amazing for house moves!).
“They went above and beyond to ensure that I was informed and comfortable throughout the entire process. Their open and transparent communication fostered a relationship built on trust and mutual understanding. Any concerns or questions were addressed promptly and with the utmost professionalism.
“The level of professionalism exhibited by Ballards and the expertise of Bradley and Will are truly second to none. The movie was nothing short of exceptional. It is evident that they take immense pride in their work, and it shows in the finished result.
“Thank you very much, we will be using you again.”
We take pride in a job well done
Joe Ballard. our Managing Director, is very proud of our team:
“We were so pleased to read such fantastic feedback from the customer for Brad and Will’s hard work – it truly is a reflection of how good they are at their jobs.
“Nothing is too much work for them – they continuously strive to go above and beyond for our clients, and it shows once again from this glowing review.
“At Ballards, we pride ourselves in our customer service and it has always been our number one priority. We try to make our clients feel at ease, relaxed and stress-free throughout their moves – which is what Brad and Will have achieved here. Well done lads, we’re really proud of you!”
Brad Leach, Senior Driver at Ballards, said:
“When we got to Bristol, the access was quite tricky, but the customers were very nice and genuine people, who were patient and understanding throughout.
“They looked after us with constant drinks and treats, which we couldn’t say no to! Myself and Will thoroughly enjoyed working for them, and are very pleased that they were happy with our service.”
If you would like a free, no-obligation quote for your house move, then please get in touch with our friendly team today for more information.