What people say about Ballards

If you’re moving house (or office) you need to put a lot of trust in your removal company. At Ballards, we really do our best to make every home and office move go smoothly.

We also pride ourselves in the competitiveness and quality of self-drive our van-hire service. 

Customer satisfaction is critical to us and we use the services of Referenceline to request and publish feedback on completion of all removal jobs. All comments received are published independently on the reference line website, as you can see below. Click here to see all Reference Line Customer Reviews.

We are also a Which? Trusted trader and you can see more reviews on Which? here.

Reference Line Reviews Which? Reviews
“450 mile move. I couldn’t be happier with the service. Pleasant, professional, polite, helpful. It made a stressful time so much better. ” 450 mile move. I couldn’t be happier with the service. Pleasant, professional, polite, helpful.  It made a stressful time so much better.
“The move went very smoothly. The main challenge for all was the weather!! The guys did a brilliant job and never stopped, taking care of all furniture etc was covered also the flooring. We were very pleased with the 'pick up' of our belongings and the 'drop off'. The guys were absolutely brilliant. Not once did they moan (with the weather being really bad). They just got on with their jobs. A credit to the company.” The move went very smoothly. The main challenge for all was the weather!! The guys did a brilliant job and never stopped, taking care of all furniture etc was covered also the flooring. We were very pleased with the 'pick up' of our belongings and the 'drop off'. The guys were absolutely brilliant. Not once did they moan (with the weather being really bad). They just got on with their jobs. A credit to the company.
“Very flexible about moving possessions into storage as moving into new property was delayed. Delivered excess item to relative near by. Very friendly and efficient staff both delivery and admin very pleased with service.” Very flexible about moving possessions into storage as moving into new property was delayed. Delivered excess item to relative near by.  Very friendly and efficient staff both delivery and admin very pleased with service.
“We are so grateful to Ballards for holding our provisional booking date which we couldn't confirm until less than 48 hours before we moved. Superb service. As anxious retireds we were reassured throughout also the move took only 8 1/2 hours from arriving at our house in Grantham to leaving us in our new house in King's Lynn. Cheerful even in the rain. We are so glad we chose Ballards. Thank you all.” We are so grateful to Ballards for holding our provisional booking date which we couldn't confirm until less than 48 hours before we moved. Superb service. As anxious retireds we were reassured throughout also the move took only 8 1/2 hours from arriving at our house in Grantham to leaving us in our new house in King's Lynn. Cheerful even in the rain. We are so glad we chose Ballards. Thank you all.
“4 removal personal. All very courteous and friendly. Protected carpets and were very careful with our possessions. Arrived earlier than expected. Packed by 10 am. Keys released at 11. Finished and moved in by 3! They understood about our aquarium also. 400litre glass. Very heavy. They were very careful and understood we had to sort our fish! Would recommend. ” 4 removal personal. All very courteous and friendly. Protected carpets and were very careful with our possessions. Arrived earlier than expected. Packed by 10 am. Keys released at 11. Finished and moved in by 3! They understood about our aquarium also. 400litre glass. Very heavy. They were very careful and understood we had to sort our fish! Would recommend.
“From 7 bed house in Yorkshire dales to store. Over 2 days, 4 people. Challenging access for drivers in old farming village. Met and exceeded expectations. (Used Ballards last year for move from Leeds to store.) Polite, professional and courteous crew. Would recommend Ballards without reservation based on this experience. Office / warehouse staff very helpful when we had to retrieve passports shipped to store in error (our error!) ” From 7 bed house in Yorkshire dales to store. Over 2 days, 4 people. Challenging access for drivers in old farming village. Met and exceeded expectations. (Used Ballards last year for move from Leeds to store.) Polite, professional and courteous crew. Would recommend Ballards without reservation based on this experience.  Office / warehouse staff very helpful when we had to retrieve passports shipped to store in error (our error!)
“We have used Ballards several times before and are always delighted with the service we received. The staff are always friendly, cheerful and humorous and are up to any challenges! Our things have always been well packed and nothing has been broken and damaged. Our items kept in storage (for 2 years) were returned in excellent condition.” We have used Ballards several times before and are always delighted with the service we received. The staff are always friendly, cheerful and humorous and are up to any challenges! Our things have always been well packed and nothing has been broken and damaged. Our items kept in storage (for 2 years) were returned in excellent condition.
“Ballard’s moved a customer of ours to France last week and the customer feedback is the lads did a great job. They also did a great job for my own company and Matt was a pleasure to work with. We will be working with Ballard’s again in the future for our European moves. Johnny Gallagher, Gallagher’s of Newcastle.”
“Local move. Furniture had to be carried down a long drive due to poor access for removal van. Move carried out very efficiently with care. Carpets well covered at both properties and bags and covers used to protect suite and mattresses etc. The team worked very hard with good humour, would definitely use them again and recommend them.” Local move. Furniture had to be carried down a long drive due to poor access for removal van. Move carried out very efficiently with care. Carpets well covered at both properties and bags and covers used to protect suite and mattresses etc. The team worked very hard with good humour, would definitely use them again and recommend them.