Accreditations

Professional removers memberships and accreditations

 

Family Business Awards 2018

Family Business Awards - Employef of the Year 2017

Family Business Awards - Service Excellence Winers 2016


Family Business Awards

Award winners in the Family Business Awards – 3 years running.
Click the logos above for more information.

 

Which Trusted Trader Logo


Which? Trusted trader

Which? has been a consumers champion for over 55 years, well known for testing consumer products and establishing the best buy. They have now extended their range to the service sector and established a Trusted Trader scheme which endorses reputable traders. Ballards have successfully undergone the rigorous assessment process and are pleased to be a Which? Trusted Trader. See our Which? certificate.

See recent customer reviews on our Which? page.

 

Referenceline logo


Reference Line

Referenceline shows you customer reviews from different types of customer, which can help you make a more informed choice about using Ballards.

See customer feedbak on our Reference Line page.

 


Professional Removal Company – Members of BAR

Ballards are members of The British Association of Removers (BAR). BAR members are professional removal and storage companies, each working to BAR’s approved Code of Practice. This means that you have the peace of mind that comes from using a firm that really knows what it’s doing, and in the unlikely event that something goes wrong, you’ve got someone to turn to. See our BAR certificate.

Find out more about BAR

 

BAR Self-storage logo


BAR Self Storage

The BAR Self Storage Interest Group (SSSIG) is a group of over 20 professional BAR UK companies who have ownership or control (and branding) of a self-storage facility and have demonstrated their commitment to providing professional self-storage services to members of the public and businesses large and small alike. The SSSIG is a special interest group of the BAR. See our BAR certificate.

Find out more about BAR

 

British Standard Quality Assured logo


European Standard for Domestic Removals (BSEN12522)

Ballards have elected to adopt the increasingly widely known European Standard for removals – BS EN 12522. These standards are the first and only recognised quality standards specifically aimed at furniture removals and storage for the benefit of the private individual. As a certified company, we operate to clearly defined standards and procedures relating to the services we provide and how we provide them, from the initial enquiry through to completion. These procedures are designed to benefit you, the customer, at every stage of your move.

 

British Standard for Commercial Moving Services (BS 8522) logo


British Standard for Commercial Moving Services (BS8522)

This standard relates to commercial removals and office relocations, and includes provisions relating to the initial contact, project scope and quotation, the move itself and the follow up monitoring and review. It also specifies the resources, documents and administrative processes that need to be in place. Regular audits take place to ensure that we comply with all mandatory requirements, in order to retain our certification.

 

Environmental Management Systems (BS EN ISO 14001) logo


Environmental Management Systems (BS EN ISO14001)

This standard demonstrates that protecting the environment is an important part of the way we manage and run our business and that we are committed to reducing our environmental impact. We have an environmental management plan in place which is monitored regularly to ensure ongoing improvement.

 

Quality Management System (BS EN ISO 9001) logo


Quality Management System (BS EN ISO9001)

We have a range of quality management principles in place, including a strong customer focus and reliable processes, with a continuous improvement ethic throughout the business, to ensure that customers get consistent, high quality service. We are audited annually to confirm that we continue to meet the requirements of the standard.

 

Storage of Furniture and Personal Effects Standard (BS EN 14873) logo


Storage of Furniture and Personal Effects Standard (BS EN14873)

This is the only recognised quality standard specifically aimed at the storage of furniture and effects for private individuals. It requires us to operate to defined standards and procedures for the safe management of customers’ property and has specific requirements for the quality of our premises, containers and equipment, and the security measures we have in place. Customers are welcome to visit us at any time to see the quality of our storage facilities for themselves.

 

Self Storage Standard (BS EN 15696) logo


Self Storage Standard (BS EN 15696)

This standard relates to the provision of self-storage facilities and related services, for both personal and business users. It covers the quality and security of the self storage facility as a whole, the storage units, storage contracts, sales and service.

 

Furniture Ombudsman logo


The Furniture Ombudsman

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
 
The Furniture Ombudsman
Premier House
First Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
0333 241 3209
https://www.thefurnitureombudsman.org/bar/